Real-time customer support for WordPress. WebSocket messaging, agent dashboard, ticket system, and AI-powered chat translation.
Jetweb Live Chat provides a complete real-time customer support solution for WordPress sites. The chat widget connects visitors to your support team through WebSocket messaging with instant delivery and typing indicators.
All messages are automatically translated between visitor and agent languages using AI-powered translation. The system includes a full-featured agent dashboard, canned responses, conversation history, and an integrated ticket system for offline support.
The Live Chat widget is a lightweight, embeddable component that can be added to any website. It connects to the Jetweb WebSocket server for real-time messaging.
| Setting | Description | Default |
|---|---|---|
| Position | Widget placement on the page | Bottom Right |
| Theme Color | Primary color for the widget UI | #00D4FF |
| Welcome Message | Initial greeting shown to visitors | Hi! How can we help? |
| Offline Mode | Behavior when no agents are available | Show Ticket Form |
The agent dashboard at agents.jetweb.app provides a complete interface for managing customer conversations, viewing queue, and collaborating with team members.
When no agents are available, visitors can create support tickets. Tickets are tracked with status updates and email notifications.
New ticket awaiting agent response
Agent is working on the ticket
Issue has been resolved
Ticket is closed and archived
The Jetweb Live Chat WordPress plugin integrates the chat widget into your WordPress site with a simple setup process.
| Setting | Description | Default |
|---|---|---|
| API Key | Your Jetweb API key for authentication | Required |
| Site Token | Unique identifier for your chat channel | Required |
| Widget Position | Position of the chat widget on the page | Bottom Right |
| Auto Open | Automatically open the widget after a delay | Disabled |
| Offline Tickets | Show ticket form when no agents are available | Enabled |
The Live Chat REST API allows you to programmatically manage conversations, send messages, and create tickets. All API requests require authentication via API key.
POST https://livechat.api.jetweb.app/chat/start Authorization: Bearer YOUR_API_KEY { "site_token": "lc_abc123...", "visitor_name": "John", "visitor_email": "[email protected]" } # Response { "success": true, "conversation_id": "conv_xyz...", "socket_url": "wss://livechat.api.jetweb.app" }
POST https://livechat.api.jetweb.app/chat/message Authorization: Bearer YOUR_API_KEY { "conversation_id": "conv_xyz...", "message": "Hello, I need help with..." } # Response { "success": true, "message_id": "msg_abc...", "timestamp": "2026-01-15T10:30:00Z" }
GET https://livechat.api.jetweb.app/chat/conversations?status=active Authorization: Bearer YOUR_API_KEY # Response { "conversations": [ { "id": "conv_xyz...", "visitor_name": "John", "status": "active", "agent": "Agent Smith" } ] }
POST https://livechat.api.jetweb.app/tickets Authorization: Bearer YOUR_API_KEY { "site_token": "lc_abc123...", "name": "John", "email": "[email protected]", "subject": "Need help with setup", "message": "I am having trouble..." } # Response { "success": true, "ticket_id": "TKT-1234", "tracking_url": "https://tickets.jetweb.app/TKT-1234" }
API rate limits and plan quotas for the Live Chat service.
| Plan | Agents | Concurrent Chats | Chat History |
|---|---|---|---|
| Starter | 1 | 5 | 30 days |
| Pro | 5 | 25 | 90 days |
| Business | Unlimited | Unlimited | Unlimited |
| Code | Error | Description |
|---|---|---|
| 400 | Bad Request | Invalid request body or missing required fields. |
| 401 | Unauthorized | Missing or invalid API key. |
| 403 | Forbidden | API key does not have permission for this action. |
| 404 | Not Found | Conversation or ticket not found. |
| 429 | Too Many Requests | Rate limit exceeded. Retry after the specified time. |
| 500 | Internal Server Error | Unexpected error. Contact support if it persists. |
Start providing real-time support today. Free plan includes 1 agent and 5 concurrent chats.
